Last updated: September 1, 2026

Terms & Conditions

These terms apply to all cleaning services provided by Anytime Cleaning ("we", "us", "our") to you, the customer. By booking a cleaning with us, you agree to these terms. Please read them before your first visit.

1. Our services

We provide residential and commercial cleaning services throughout the Lower Mainland, British Columbia, including residential cleaning, deep cleaning, move-in and move-out cleaning, commercial cleaning, short-term rental turnovers, and post-construction cleaning.

The exact scope of work is what we agree with you when we quote your job. If you want something added or removed, tell us before the visit so we can adjust the time and price.

2. Quotes and pricing

Quotes are based on the information you give us about the property: its size, type, condition, and the service you have chosen. A quote is an estimate until we have seen the space.

If the property differs significantly from what was described, for example it is substantially larger, much dirtier than expected, or has not been cleaned in a long time, we will contact you before continuing and agree on a revised price. We will not carry out extra chargeable work without your approval.

Prices may change over time. For recurring customers, we will give you reasonable notice before any price increase takes effect.

3. Booking and scheduling

A booking is confirmed once we have agreed a date, time, and price with you in writing, by email or text.

We aim to arrive within the agreed time window. Traffic, weather, and earlier jobs running long can cause delays. If we are running late, we will let you know as soon as we can.

We offer scheduling 24 hours a day, 7 days a week by appointment. Availability outside standard hours depends on staff availability and should be arranged in advance.

4. Access to your property

You are responsible for making sure we can get into the property at the agreed time. That may mean being home, providing a key or lockbox code, arranging concierge access, or leaving parking instructions.

If we arrive and cannot access the property, we will try to contact you. If we cannot reach you within a reasonable time, the visit will be treated as a same-day cancellation and a lockout fee may apply.

Keys and access codes you give us are stored securely and shared only with the staff assigned to your job. You can ask us to return keys or delete access codes at any time.

Please ensure the property has working electricity, running water, and heat. We may not be able to complete the clean without them.

5. Cancellation and rescheduling

We understand plans change. We ask for as much notice as possible so we can offer the slot to someone else.

• More than 24 hours' notice: no charge. Reschedule freely.
• Less than 24 hours' notice: a cancellation fee may apply.
• No access on arrival: treated as a same-day cancellation, as described above.

If we need to cancel or reschedule, for example because of staff illness, severe weather, or unsafe conditions, we will tell you as soon as possible and offer the earliest alternative. You will not be charged.

For recurring bookings, you can pause, skip, or cancel your schedule with reasonable notice. There is no long-term contract for residential recurring cleaning.

6. Payment

Payment is due on completion of the cleaning unless we have agreed otherwise in writing. Commercial customers may be set up with invoice terms.

Applicable taxes are added where required by law.

If an invoice is not paid by its due date, we may pause future bookings until the balance is settled, and interest may be charged on overdue amounts.

7. What is and isn't included

What we clean depends on the service you booked. We will confirm the scope when we quote.

Not included as standard

Unless specifically agreed and quoted, our cleaning does not include:

• Exterior windows, or interior windows above safe reach
• Cleaning that requires ladders beyond a standard step stool
• Mould remediation, pest issues, or biohazard cleanup
• Cleaning up after pets where there is significant waste
• Moving heavy furniture or appliances
• Laundry, dishes, or tidying personal belongings, unless arranged
• Carpet shampooing or steam cleaning
• Wall washing beyond spot cleaning
• Cleaning inside occupied drawers or cupboards

Ask us about any of these. Most can be added for an agreed extra charge.

Excessive clutter

We clean surfaces, not clutter. If a space is heavily cluttered, we may not be able to clean underneath. Clearing surfaces before we arrive means you get much better value from the visit.

8. If you're not satisfied

We want you happy with the result. If something was missed or not done to a reasonable standard, contact us within 24 hours of the cleaning and we will return to put it right at no charge.

To be fair to both sides, we ask that you report issues promptly and give us the chance to fix them before requesting a refund. We do not offer refunds for work that has not first been reported and given an opportunity to be corrected.

9. Damage and breakage

Our staff take care in your property. Accidents can still happen.

If we damage or break something, we will tell you promptly, usually the same day. We will repair or replace the item, or compensate you for its reasonable value, where the damage was caused by our negligence.

We are not responsible for:

• Items that were already damaged, worn, or unstable before we arrived
• Damage caused by normal cleaning of surfaces that were not properly sealed, finished, or maintained
• Items you have asked us to clean against our advice
• Failure of old or faulty appliances, plumbing, or fixtures

Please tell us in advance about anything fragile, antique, or needing special care, and we will avoid it or handle it accordingly.

10. Valuables

Please secure cash, jewellery, important documents, and other valuables before we arrive. We ask our staff not to handle them, and we cannot accept responsibility for items that were left out.

11. Health, safety, and refusal of service

The safety of our staff comes first. We may decline or stop a job, and charge for the time booked, where we encounter:

• Unsafe conditions, including structural hazards, exposed wiring, or infestation
• Biohazards such as blood, bodily fluids, or animal waste beyond normal levels
• Mould beyond a small surface area
• Extreme temperatures, or no running water or electricity
• Threatening, aggressive, harassing, or discriminatory behaviour toward our staff
• Anyone in the property who is intoxicated or behaving unpredictably

We treat every customer with respect and expect the same for our team. We will end a working relationship where that is not the case.

12. Pets and children

We are comfortable working in homes with pets. Please tell us in advance what pets are in the property and whether they need to be secured. If a pet is anxious or aggressive around strangers, we ask that it be kept in a separate room while we work.

We are not responsible for supervising children or pets. Cleaning products and equipment must be kept away from them while we are working.

13. Our staff

Our cleaners are part of our team, and we invest in training them. If you would like to hire one of our staff directly, please speak to us first.

You agree not to directly hire or engage any of our staff for cleaning services outside of Anytime Cleaning for a period of 12 months after they last worked at your property, unless we agree in writing.

14. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to a cleaning service is limited to the amount you paid for that service.

We are not liable for indirect or consequential losses, such as lost income, lost rental bookings, or costs arising from a delayed or missed cleaning.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

15. Privacy

We handle your personal information in line with our Privacy Policy, which forms part of these terms.

16. Governing law and changes

These terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any dispute will be handled in the courts of British Columbia.

We may update these terms from time to time. The version in effect is the one published on this page on the date of your booking. The "last updated" date at the top shows the current version.

If any part of these terms is found to be unenforceable, the rest continues to apply.

17. Contact us

Questions about these terms? Get in touch.